Online Content Manager
Whitman College | 2006–present
Strategically manage the college’s online presence: Web, new media, social networking. Focus the institution’s online communication on its audience, message and brand. Implement new content management system, migrate legacy Web content, provide support and training, and serve as internal product evangelist.
Admission Technology Specialist
Whitman College | 2004–2006
Supported enterprise reporting and relationship management system. Imported, updated, and audited data. Ran print and electronic mail campaigns. Built data-driven Web content pages and replaced legacy paper processes with automated Web tools.
OSS System Administrator
OneEighty Networks | 1999–2004
Supported Web developers and hosting clients. Administered DNS, Web, e-mail and database servers. Traveled regionally to train and support internal users. Documented business processes, built and supported enterprise resource planning workflows. Analyzed and imported acquired companies’ product sets, customer information, and bookkeeping data. Provided canned and ad-hoc reports for management.
Automation Technology Analyst II
Bechtel Hanford, Inc. | 1997–2002
Provided telephone and deskside support to 800 users at the Hanford Environmental Restoration Contract. Trained users individually and in classes. Maintained and updated recurring financial reports from Oracle and MS SQL Server databases. Supported controller department staff; facilitated report-writing users group. Planned and directed rollout of new Microsoft Windows version across the entire project.
Sales Analyst; Marketing Manager
Kennewick Computer Company | 1992–1997
Sold and supported computer hardware and software, office networks and vertical business solutions. Created and placed electronic and print advertising. Developed company’s first website. Represented company at trade shows and sales calls. Wrote proposals, bids and presentations to sell services to government and business customers.